Learning Center
Plain-language guides, a coverage checker and straight answers to the questions people ask us most.
Coverage checker
Pick an item and your insurance. See what's usually covered in plain English, what your doctor needs to do, and the exact checklist for doctors' offices, with a link to the official rule.
Jump straight to an item:
Guides
An in-person visit with your doctor or another treating practitioner, where they examine you and write down why you need the item and how it will help at home. Some items, such as power wheelchairs, need this visit within a set time before the order.
A standard written order lists: the patient's name or Medicare number, the order date, a description of the item, the quantity, the practitioner's name or NPI, and the practitioner's signature. Missing a signature or NPI is the most common reason an order comes back.
What each item needs →Approval from your insurance plan before the item is delivered. Many power wheelchairs and many Medicaid items need it. We send the request and tell you when we hear back.
Custom wheelchairs go through six steps: referral, evaluation, documentation and insurance, order and build, fitting and delivery, then repairs and adjustments. It takes longer because every part is chosen and justified.
Complex rehab in detail →How complex rehab works
Your doctor, therapist or case manager sends the order, or you call us.
A therapist and our ATP assess your body, your routine and your home.
We gather the records and request approval from your plan.
Every part is ordered, then checked against the order when it arrives.
We fit the chair to you and show you how everything works.
We keep it working and adjust it as your needs change.
Medicare & Medicaid in plain words
General information, not a coverage decision. Your plan and your records decide; we check yours.
Insurance we work with
Vocational Rehabilitation and workers' comp too. Plans change — call and we'll check yours.
Questions people ask us
Don't see yours? Call and ask. A person on our team answers.
Call (561) 245-5444It can, when your doctor documents that you can't safely get around your home with a cane, walker or manual wheelchair, and that you can safely use a power chair. Medicare requires an in-person exam with your doctor and a written order before delivery, and most power chairs need approval in advance. We check your records against the rule and tell you what's missing. See the power wheelchair checklist →
Usually a recent visit where your doctor writes down why you need the item, and a signed order. Some items also need a test: an oxygen-level test for oxygen, or a sleep study for CPAP. We request what's needed from your doctor's office, so you don't have to chase it. Check what your item needs →
It depends on the item and your insurance. Everyday items can move quickly once we have the doctor's order and notes. Custom wheelchairs take the longest, because every part is documented and many plans approve them in advance. We tell you what we're waiting on at each step. See how a request moves →
Usually, yes. Tell us the brand and model when you call. Whether insurance helps pay depends on your plan and who owns the equipment, and we tell you before any work starts. How repairs work →
Yes. We deliver and set up equipment at home and show you and your family how to use it. Call us to confirm we serve your area. Delivery and set-up →
We work with Florida Medicaid and Medicaid health plans. Medicaid has its own rules: for example, a wheeled walker must have a seat and wheel locks, and it is usually covered only when it's prescribed instead of a wheelchair. Many items need approval in advance, and we handle that request. Check a Medicaid item →
Sometimes there's a copay, deductible or coinsurance, or a difference if you choose an upgrade. We tell you any cost before anything is ordered.
Yes. Regular equipment: fax (561) 245-5443. Complex rehab: fax (561) 861-7763. Offices can run our referral pre-check first to see what's missing before they send it. Open the referral pre-check →
Ask your case manager or discharge planner to fax the order and recent notes to (561) 245-5443 (complex rehab: (561) 861-7763), then call us with your discharge date. We work with them to line up delivery with your homecoming whenever we can. Coming home from the hospital →
Not yet. Today, call us and a person on our team will tell you what's done, what's still needed and what happens next. Online tracking is coming with our secure portal; texts and emails will only say there's an update and ask you to sign in, never your health details. See a sample →
Yes. We provide pediatric wheelchairs, seating and positioning, and bath and positioning aids, working with your child's therapist and doctor. Pediatric equipment →
Articles
Plain-language reading on choosing equipment. General information, not medical advice.
A mobility aid that looks right on paper can still be the wrong fit at the bedside, in a narrow bathroom, or during a long walk to a medical appointment.
A bed decision can affect every transfer, repositioning task, meal, medication pass, and overnight check.
A CPAP device that sits unused on a bedside table does not support treatment.
A respiratory device can be clinically appropriate and still be the wrong purchase if it does not fit the care setting, patient capability, or service plan.
A child who slides forward, leans to one side, or cannot keep both feet supported may lose more than comfort during seated activities.
