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Notice of Privacy Practices
Effective date: November 8, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
1. Our Commitment to Your Privacy
DME Medical Supplies & Complex Rehab Inc. is committed to protecting the privacy and security of your protected health information (PHI).
We provide durable medical equipment, medical supplies, complex rehabilitation technology, equipment evaluations, fittings, deliveries, repairs, replacements, and related services.
In providing these services, we may receive, create, maintain, use, or disclose health information about you.
We are required by law to maintain the privacy of your protected health information, provide notice of our legal duties and privacy practices, and notify affected individuals following a breach of unsecured protected health information when required by law.
This notice applies to protected health information maintained by DME Medical Supplies & Complex Rehab Inc., including applicable medical, equipment, service, and billing records.
2. How We May Use and Share Your Health Information
Treatment and Care Coordination
We may use or disclose your health information to coordinate equipment and services with your healthcare providers.
For example, we may communicate with physicians, physical therapists, occupational therapists, assistive technology professionals (ATPs), rehabilitation facilities, and other healthcare professionals to obtain prescriptions, verify medical necessity, coordinate evaluations, or arrange medically necessary equipment and related services.
Payment and Insurance Processing
We may use and disclose your health information to obtain payment for equipment and services.
This may include verifying benefits, requesting prior authorizations, submitting claims, processing payments, and resolving insurance denials.
For example, we may provide medical documentation to Medicare, Medicaid, or your insurance company to establish coverage or medical necessity for prescribed equipment.
Healthcare Operations
We may use and disclose your health information for permitted business operations, including quality improvement, compliance, audits, staff training, administrative functions, and evaluating the effectiveness of our services.
For example, we may review equipment delivery records and service documentation to improve patient care and operational performance.
Equipment Delivery, Maintenance, and Repairs
We may use your information to schedule equipment delivery, fitting, installation, maintenance, repair, or replacement.
Where legally permitted, we may share the minimum necessary information with manufacturers, vendors, contractors, or service providers involved in these activities. When a third party functions as our HIPAA business associate, we require appropriate contractual protections.
Other Uses and Disclosures Permitted or Required by Law
Depending on the circumstances and applicable law, we may also use or disclose protected health information to:
- Assist with public health and safety activities, including applicable product recalls.
- Report suspected abuse, neglect, or domestic violence when authorized or required by law.
- Respond to health oversight activities, audits, investigations, and inspections.
- Comply with applicable federal or state laws.
- Respond to lawful court orders, subpoenas, and other legal processes when applicable requirements are satisfied.
- Assist law enforcement when disclosure is legally permitted or required.
- Address workers' compensation claims as authorized by law.
- Respond to certain requests involving coroners, medical examiners, and funeral directors.
- Respond to organ and tissue donation requests by sharing information with organ procurement organizations.
- Support qualifying research activities when applicable privacy requirements are satisfied.
- Help prevent or lessen a serious and imminent threat to health or safety when legally permitted.
- Perform certain specialized government functions as authorized by law.
These disclosures are subject to applicable legal limitations, including additional protections for certain sensitive records.
3. Your Rights Regarding Your Health Information
You have the following rights under HIPAA, subject to applicable legal requirements and exceptions.
Access Your Medical and Billing Records
You may request to inspect or receive a paper or electronic copy of your protected health information maintained in our designated record sets.
We will generally respond within 30 days, with a permitted extension when applicable. Reasonable, cost-based fees may apply as authorized by law.
Request Corrections
You may ask us to amend health information you believe is incorrect or incomplete.
We may deny certain requests as permitted by law, but we will provide a written explanation and information about your rights.
Request Confidential Communications
You may request that we contact you through a specific telephone number, mailing address, or other reasonable method.
We will accommodate reasonable requests as required by law.
Request Restrictions
You may request limits on certain uses or disclosures of your information.
We are not generally required to agree, except that we must honor qualifying requests to restrict disclosures to a health plan for payment or healthcare operations when the relevant item or service has been paid for in full out of pocket and other applicable requirements are met.
Receive an Accounting of Disclosures
You may request an accounting of certain disclosures made during the previous six years, subject to applicable exclusions and legal requirements.
Receive a Copy of This Notice
You may request a paper copy of this Notice of Privacy Practices at any time, even if you previously agreed to receive it electronically.
Choose a Personal Representative
A person legally authorized to act on your behalf may exercise applicable privacy rights, subject to verification of that person's authority.
File a Privacy Complaint
You may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
We will not retaliate against you for filing a complaint.
4. Your Choices and Written Authorizations
You may express preferences about sharing relevant information with family members, friends, caregivers, or others involved in your healthcare or payment for your care.
In a disaster relief situation, you may tell us your preference about whether we share your information with disaster relief organizations.
We will follow applicable HIPAA requirements when considering these preferences.
We generally must obtain your written authorization before:
- Using or disclosing protected health information for marketing purposes when authorization is required by law.
- Selling protected health information, subject to legal exceptions.
- Using or disclosing psychotherapy notes in circumstances requiring authorization.
- Making other uses or disclosures not permitted by this notice or applicable law.
We do not currently use patient health information for promotional marketing or fundraising activities.
You may revoke a written authorization at any time by notifying us in writing, except to the extent we have already acted in reliance on it or as otherwise permitted by law.
5. Communications With Patients
We may contact you by telephone or fax for legitimate treatment, payment, or healthcare operations purposes.
Such communications may include equipment orders, appointment coordination, delivery scheduling, repairs, service updates, insurance documentation, and billing matters.
We take reasonable steps to protect your information during communications and will accommodate reasonable requests for confidential communications as required by law.
6. Additional Protections for Sensitive Health Information
Some health records are subject to additional protections under federal or Florida law.
Substance Use Disorder Treatment Records
Certain substance use disorder treatment records are protected under 42 CFR Part 2.
When we receive or maintain records subject to Part 2, we will comply with applicable limitations on their use and disclosure.
Substance use disorder treatment records that we receive from programs subject to 42 CFR Part 2, or testimony relaying the content of those records, will not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless you give written consent, or a court issues an order after you or the holder of the record has been given notice and an opportunity to be heard, as 42 CFR Part 2 provides. A court order authorizing such use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the record is used or disclosed.
Other Sensitive Information
Other health information subject to additional legal protections will be handled according to applicable federal and Florida privacy requirements.
Redisclosure
Certain information disclosed to recipients outside HIPAA's protections may be redisclosed by those recipients and may no longer be protected by the HIPAA Privacy Rule. Other applicable laws, including restrictions involving Part 2 records, may continue to apply.
7. Our Legal Responsibilities
DME Medical Supplies & Complex Rehab Inc. is required to:
- Maintain the privacy and security of protected health information.
- Follow the terms of the Notice of Privacy Practices currently in effect.
- Implement appropriate administrative, physical, and technical safeguards.
- Limit uses and disclosures as required by applicable law.
- Notify affected individuals of qualifying breaches of unsecured protected health information.
- Respect patients' applicable privacy rights.
- Make this notice available to individuals requesting it.
- Refrain from retaliating against individuals exercising their privacy rights.
We will not use or disclose your protected health information in ways that are not described in this notice or otherwise authorized by law without obtaining any required written authorization.
8. Changes to This Notice
We reserve the right to change our privacy practices and revise this notice as permitted by law.
We can change the terms of this notice, and the changes will apply to all information we have about you.
When changes are made, the updated notice will be available upon request, at our office, and on our website.
The revised notice will display its effective date.
9. Questions, Requests, and Complaints
If you have questions about our privacy practices, wish to exercise your privacy rights, or believe your protected health information has been improperly used or disclosed, please contact:
DME Medical Supplies & Complex Rehab Inc.
Privacy Officer: Zack Hyder
8060 Belvedere Road, Suite 8
West Palm Beach, FL 33411
Telephone: (561) 245-5444
You may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, DC 20201
Telephone: 1-877-696-6775
Website: https://www.hhs.gov/hipaa/filing-a-complaint/
We will not retaliate against you for filing a privacy complaint.
10. Obtaining a Copy of This Notice
You may request a free paper copy of this Notice of Privacy Practices at any time.
To obtain a copy, call (561) 245-5444 or visit:
DME Medical Supplies & Complex Rehab Inc.
8060 Belvedere Road, Suite 8
West Palm Beach, FL 33411
A current electronic copy will also be available through our website.
Free language help
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