How your request moves

Know what's happening, without having to call.

Every request will show four things: what's done, what's needed, who's next and what happens next. Here's a sample of how that will look.

Illustrative order status

Sample request

Power wheelchair · fictional example

Action needed

Referral received
Done
The doctor's order arrived and was matched to the request.
Who: Our intake team
Clinical documentation review
Action needed
Additional information requested: a recent visit note describing how the patient gets around at home.
Who: The referring doctor's office
Insurance authorization
Waiting
Waiting for the documentation review to finish before we ask the plan for approval.
Who: Our insurance team, next
Equipment preparation
Not started
The chair is ordered and checked against the order once approval arrives.
Who: Our complex rehab team
Delivery coordination
Not started
We call to schedule delivery and fitting at home.
Who: Our delivery team

Updates, kept private

When something changes, you'll get a short text or email saying there's an update. The details stay behind a secure sign-in.

We never put patient details in texts or emails: no names of conditions, no insurance numbers, no equipment details.
Only people with verified access see a request.
Until the portal opens, call us and we'll tell you the same four things.

Our secure portal, powered by GRADUS, is coming soon. What it will do →

Call us. A person on our team will tell you what's done, what's needed and what happens next.