Coming soon
A clearer way to get equipment, coming soon.
Our secure portal is powered by GRADUS, a platform from Gradus Technologies Inc., and is awaiting final approvals. Nothing on this page is live yet; today, our team does all of this by phone and fax.
DME Medical Supplies & Complex RehabOrder Tracking Portal coming soon. Powered by Gradus Technologies Inc.
What it will do
Planned for the portal
Each piece opens only after it has been tested, secured and approved.
Secure provider sign-in and referrals
Doctors' offices, therapists and case managers will sign in with verified access and send referrals online.
See what's missing before we receive it
Offices will upload records and see what the item and plan usually need, before the referral reaches us.
Live order status
What's done, what's needed, who's next and what happens next, for every request.
Secure messages and private notifications
Messages will stay behind sign-in. Texts and emails will only say “sign in to view”.
Insurance eligibility checks
Plan eligibility will be checked electronically, so surprises come up early.
A patient & caregiver portal
A later phase: patients and families will follow their own requests and delivery.
Until then