Healthcare professionals
For physicians, therapists and case managers
Send a complete referral the first time. Pre-check it below, then fax it. We confirm receipt and tell you exactly what's missing, item by item.
How to refer
Four steps, and you always know what's missing.
Never send patient records through this website or by regular email. Fax only, until the secure portal opens.
- Pre-check the referral. Use the pre-check below to see what the item and plan usually need.
- Fax the order and notes. Regular equipment (561) 245-5443; complex rehab (561) 861-7763.
- We confirm receipt and review it. If anything is missing, we tell you the exact point and the rule it comes from.
- We keep you posted. Through insurance approval, delivery and follow-up.
Referral pre-check
Check a referral before you send it.
Pick the item and the patient's insurance, tick what the referral already has, and see what's missing before you fax.
Runs entirely in your browser: nothing you pick or tick is sent or stored.
Tell us what you're looking for — we carry far more than this list. The general checklist below applies to almost every item. Call (561) 245-5444 if you're not sure what the item needs, or search our equipment.
- Regular equipmentFax (561) 245-5443
- Complex rehabFax (561) 861-7763
Sending referral documents
This page does not accept file or document uploads. Send referrals by fax to (561) 861-7763 (complex rehab) or (561) 245-5443 (regular equipment).
Documentation
What to include
- Standard written order: patient name or Medicare number, order date, item description, quantity, practitioner name or NPI, and practitioner signature.
- Recent visit notes that describe the condition and why the item is needed.
- Patient demographics and a copy of the insurance card or face sheet.
- Height and weight (we need them on every order).
- Test results the item depends on (sleep study, oxygen test).
What each item usually needs (Medicare)
| Item | Key documentation | Policy |
|---|---|---|
| Walkers | Mobility limitation in the home; safe use; walker resolves the limitation | L33791 |
| Canes and crutches | Mobility limitation in the home; safe use; cane or crutch resolves the limitation | L33733 |
| Manual wheelchairs | Limitation not resolved by cane/walker; home accessibility; ability to use or propel. From Oct 28, 2026: face-to-face within 6 months and order before delivery for K0002–K0007 | L33788 |
| Power wheelchairs | Face-to-face exam; written order before delivery; PT/OT evaluation where required; prior authorization | L33789 |
| Complex rehab power (Group 3, tilt/recline, seat elevation) | Neurological, myopathy or congenital skeletal diagnosis; specialty evaluation (no financial tie); ATP in person; tilt/recline: pressure risk + no weight shift, or tone; seat elevation per NCD 280.16; prior authorization | L33789 · L33792 |
| Complex rehab manual (K0005, E1161) | Full-time user or individualized fitting (K0005); specialty evaluation; ATP in person. From Oct 28, 2026: face-to-face + order before delivery; K0005 prior authorization | L33788 |
| Wheelchair seating | Covered base; skin protection: ulcer history, impaired sensation or no weight shift; positioning: postural asymmetry (no ICD-10 group needed since Oct 2025) | L33312 |
| Wheelchair options and accessories | Covered base; each option justified: elevating legrests (edema, knee flexion), batteries (sealed, max 2), power tilt/recline | L33792 |
| Repairs (patient-owned) | No new order; documentation of continued need within 12 months; repair record with parts and labor | BPM ch. 15 §110.2 |
| Hospital beds | Positioning not possible in an ordinary bed; semi-electric: frequent position changes; accessory criteria | L33820 |
| Oxygen | Practitioner evaluation; qualifying blood gas study by a qualified provider; condition oxygen will improve | L33797 |
| CPAP | In-person evaluation before the sleep test; qualifying sleep test; re-evaluation and adherence in days 31–91 | L33718 |
| BiPAP (respiratory assist device) | Qualifying condition and test values (restrictive, CSA/CompSA, hypoventilation; COPD per NCD 240.9: awake PaCO2 ≥ 52 mm Hg, sleep apnea not the main cause); continued use ≥ 4 h/24 h with practitioner statement after day 61. E0470 for OSA follows the CPAP policy (L33718) | L33800 |
| Nebulizers | Covered inhalation drug for its listed diagnosis; order lists drug, dose and frequency | L33370 |
| Suction pumps | Difficulty clearing secretions due to throat/mouth cancer or surgery, swallowing dysfunction, obtunded state or tracheostomy | L33612 |
| Tracheostomy supplies | Tracheostomy; quantities within usual maximums or justified in the record | L33832 |
| Ostomy supplies | Ostomy type; quantities within usual maximums or justified; documented refill requests | L33828 |
| Urological supplies | Permanent retention or incontinence; up to 200 intermittent catheters/month; sterile-kit criteria (spinal cord injury counts as immunosuppression from Jan 1, 2026) | L33803 |
| Enteral nutrition | Tube feeding; permanent (long and indefinite) condition preventing adequate oral intake; pump justification (reflux, aspiration); formula by mouth not covered | L38955 |
| Glucose monitors and CGM | Diabetes; testing frequency; CGM: insulin or problematic hypoglycemia, visit within 6 months, follow-up every 6 months | L33822 |
| Compression (ulcer or lymphedema) | Open venous stasis ulcer (A6531/A6532); or lymphedema documented by MD/DO/NP/PA/CNS; garment named on the order | L33831 |
| External infusion pumps | Drug and indication on the LCD list; order with drug, dose and schedule | L33794 |
| Braces (off-the-shelf knee, AFO, back) | Knee: weakness, injury/surgery, objective instability with laxity tests, or OA; AFO: ambulatory with weakness/deformity; LSO/TLSO: the four indications; prior authorization for listed codes | L33318 · L33686 · L33790 |
| TENS | Post-op (30 days), or chronic non-low-back pain ≥ 3 months with failed treatments and a 1-month trial | L33802 |
| Surgical dressings | Wound type, location, size, drainage; dressing and change frequency; monthly evaluation | L33831 |
Summary reviewed Oct 2026. Coverage depends on your plan and medical records; we verify every case. Florida Medicaid and plan criteria: see the coverage checker.
Complex rehab
Working with our ATP
Our assistive technology professional works directly with your team on seating, positioning and power mobility. We send clear, item-specific requests for anything missing, so your patient isn't stuck waiting.
Complex rehab referral fax: (561) 861-7763
Discharge planning
Case managers and discharge planners
Fax the order, recent notes and face sheet, then call us with the discharge date. We line up delivery with the homecoming whenever we can.
Provider portal · coming soon
A secure portal for referrals is on the way.
Our secure portal, powered by GRADUS, is coming soon. It is not live yet: until it opens, please fax referrals and call with questions.
When it opens, notifications by text or email will only say there's an update and ask you to sign in. They will never contain patient details.
Order Tracking Portal coming soon. Powered by Gradus Technologies Inc.- Secure sign-inAccounts for offices, therapists and case managers, opened only after our team verifies access.
- Uploads to the right caseSend orders, visit notes and test results straight to the patient's request, not a fax queue.
- Live statusSee what's done, what's needed, who's next and what happens next, without calling.
- Secure messagesAnswer document requests and ask questions in one thread for each patient.