Refund and Returns Policy

Effective Date: April 1st, 2025
At DME of Medical Supplies & Complex Rehab, we are committed to providing high-quality
Durable Medical supplies (DME) and Complex Rehab Technology (CRT). If you are not
satisfied with your purchase, please review our Refund & Returns Policy below.

1. Eligibility for Returns & Refunds
   We accept returns and refunds under the following conditions:

• The item must be unused, in its original packaging, and in resalable condition.
• The return request must be made within 3 days of the purchase or delivery date.
• Custom or special-order items, including Complex Rehab Technology (CRT) and
  customized DME, are non-returnable and non-refundable unless defective or
  damaged upon arrival.
• Items classified as hygiene products (e.g., mattresses, bath safety products, CPAP
  supplies) are not eligible for return due to health and safety regulations.

1. Non-Returnable & Non-Refundable Items
   The following items cannot be returned or refunded:

• Customs or special-order equipment (including personalized seating and mobility
  devices)
• Used or opened items (unless defective or damaged upon delivery)
• Hygiene-sensitive products (such as incontinent supplies, opened masks, or
  cushions)
• Items not in their original packaging or missing components

1. Return Process
   To initiate a return, follow these steps:
2. Contact Us: Email [email protected] or call 561-245-5444 within
   the eligible return period to request a Return Authorization (RA) number.
3. Provide Required Information: Include your order number, product details, and
   reason for return.
4. Ship the Item: Securely package the item and ship it to 137 S State Road 7, Suite #
   303, Royal Palm Beach, FL 33414 using a trackable shipping method. Customers are
   responsible for returning shipping costs unless the item is defective, or an error was
   made by us.
5. Inspection & Refund: Upon receipt, we will inspect the item and process your
   refund within 5 business days. Refunds will be issued to the original payment
   method, minus any applicable restocking fees.
6. Defective or Damaged Items
   If you receive a defective or damaged item:

• Contact us within 2 days of delivery.
• Provide photos of the damaged product and packaging.
• We will arrange for a replacement, repair, or refund at no additional cost.

1. Restocking Fees
   Certain returns may be subject to a restocking fee of 20%, especially for non-defective
   items. This fee covers administrative and repackaging costs.
2. Exchanges
   We allow exchanges for eligible items. Contact us to discuss options for exchanging an
   item for a different size, model, or version.
3. Contact Us
   For any refund or return inquiries, please contact us at:
   DME Medical Supplies & Complex Rehab
   137 S State Road 7, Suite # 303, Royal Palm Beach, FL 33414
   [email protected]
   561-245-5444