Terms & Conditons

Effective Date: March 31st, 2025
Welcome to DME Medical Supplies and Complex Rehab Specialist. By accessing or
purchasing from our website and services, you agree to comply with the following Terms
and Conditions. Please read them carefully before using our services.

1. General Terms

• DME Medical Supplies and Complex Rehab Specialist provides Durable Medical
  supplies(DME) and Complex Rehab Technology (CRT) to customers in
  compliance with healthcare regulations.
• By using our services, you affirm that you are at least 18 years old or have
  parental/guardian consent.
• We reserve the right to modify these terms at any time. Continued use of our
  services constitutes acceptance of any changes.

1. Orders & Payment

• All orders require a valid prescription from a licensed healthcare provider where
  applicable.
• Orders are processed upon receipt of full payment or confirmed insurance approval.
• We accept major credit/debit cards, insurance payments, and other approved
  payment methods.
• Prices are subject to change without notice.

1. Insurance & Billing

• We assist with insurance claims but do not guarantee coverage or reimbursement.
• Customers are responsible for copayments, deductibles, and non-covered
  expenses.
• Any unpaid balance is the responsibility of the customer.

1. Shipping & Delivery

• Delivery times vary based on product availability and insurance processing.
• Customers must inspect products upon delivery and report any damage or defects
  within 3 days.
• We are not responsible for delays caused by third-party carriers or insurance
  approvals.

1. Returns & Refunds

• Returns are subject to our Refund & Returns Policy.
• Custom or special-order items, hygiene products, and used equipment are non
  returnable.
• Refunds are issued after inspection and may be subject to restocking fees.

1. Product Warranty & Repairs

• Manufacturer warranties apply to most DME and CRT products.
• We offer repair and maintenance services; costs may apply depending on warranty
  status.
• Customers must follow manufacturer guidelines for proper use and maintenance.

1. Liability Disclaimer

• DME Medical Supplies and Complex Rehab Specialist is not liable for injuries or
  damage resulting from improper use of equipment.
• Customers should seek professional training in the correct use of medical devices.
• We are not responsible for delays or failures due to circumstances beyond our
  control.

1. Privacy & Data Protection

• Your personal and medical information is protected under our Privacy Policy.
• We comply with HIPAA regulations regarding the storage and sharing of sensitive
  medical data.

1. Governing Law

• These terms are governed by the laws of Florida/USA.
• Any disputes shall be resolved through arbitration or court proceedings in Palm
  Beach County.

1. Contact Information
   For questions regarding these Terms & Conditions, please contact us at:
   DME Medical Supplies and Complex Rehab Specialist
   137 South State Road 7, Ste # 303
   Royal Palm Beach, FL 33414
   [email protected]
   561-245-5444