Frequently Asked Questions
Get answers to all your most frequently asked questions here. If you still have questions that are not addressed,
please reach out to our customer support team here.
General
We provide a wide range of Durable Medical supplies(DME) and Complex Rehab
Technology (CRT), including power and manual wheelchairs, custom seating systems,
mobility scooters, hospital beds, patient lifts, oxygen supplies, wound care products, and
more.
For most DME and complex rehab products, a prescription from a healthcare provider is
required, especially if insurance coverage is needed.
Yes! We work with Medicare, Medicaid, and most private insurance companies to help
cover the cost of medically necessary supplies. Our team will assist with the insurance
verification and claim submission process.
Complex Rehab Technology (CRT)
CRT includes highly specialized mobility and positioning equipment, such as power
wheelchairs, manual wheelchairs, and custom seating solutions, designed for individuals
with severe disabilities or mobility impairments.
If you have a medical condition that limits your mobility and requires specialized
equipment, your healthcare provider and a certified Assistive Technology Professional
(ATP) can evaluate your needs to determine eligibility.
The timeline varies depending on insurance approvals, funding, and customization
needs. Typically, it can take anywhere from 4 to 12 weeks.
Ordering & Delivery
You can contact us by phone, email, or visit our location. If your equipment requires a
prescription, we’ll guide you through the process.
Yes! We provide home delivery and professional setup for most medical supplies,
ensuring proper use and safety.
Yes, we offer rental options for selecting DME products, including hospital beds, mobility
scooters, and wheelchairs. Contact us to check availability.
Repairs & Maintenance
We offer repair and maintenance services for most DME and CRT products. Contact our
service department, and we’ll schedule an assessment.
In some cases, we can provide loaner equipment while your device is being repaired,
subject to availability.
Billing & Insurance
Costs vary based on your insurance coverage, deductible, and co-pay. Our team will
provide a breakdown of any out-of-pocket expenses before processing your order.
We work with Medicare, Medicaid, and many private insurance companies. Contact us
with your insurance details, and we’ll check your coverage.
Yes, we accept out-of-pocket payments and offer financing options for qualifying
purchases.