Privacy Policy
Effective Date: April 1st, 2025
At DME Medical Supplies & Complex Rehab, we value your privacy and are committed to
protecting your personal information. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your data when you interact with our services, including the
purchase of Durable Medical Supplies (DME) and Complex Rehab Technology (CRT).
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, address, phone number, email address, and date of
birth.
• Medical Information: Prescriptions, physician referrals, and diagnosis required for
DME/CRT services.
• Insurance Information: Provider details, policy numbers, and coverage verification.
• Payment Information: Credit/debit card details, billing addresses, and transaction
history.
• Technical Data: IP addresses, browser types, and usage data when you visit our
website.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders for DME and CRT equipment.
• Verify insurance eligibility and obtain coverage approvals.
• Communicate with you regarding orders, service requests, and support inquiries.
• Comply with legal, regulatory, and billing requirements.
• Improve our products, services, and website experience.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
• Healthcare Providers & Insurers: To facilitate medical supplies approvals and
reimbursement.
• Service Partners: Third-party vendors assisting with order processing, delivery, and
repairs.
• Legal & Regulatory Authorities: To comply with legal obligations and healthcare
regulations.
4. Data Security
We implement industry-standard security measures to protect your personal and medical
data from unauthorized access, disclosure, or loss. However, no system is entirely secure,
and we encourage you to take precautions when sharing sensitive information online.
5. Your Rights & Choices
You have the right to:
• Request access, correction, or deletion of your personal data.
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.
To exercise your rights, please contact us at 561-245-5444.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
7. SMS Communications
a. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
b. Types of SMS Communications
If you have consented to receive text messages from DME Medical Supplies & Complex Rehab, you may receive messages related to:
Appointment, reminders, Follow-up messages, Billing inquiries, Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming appointment with DME [Name] at [Location] on [Date] at [Time]. You can
reply STOP to opt out of SMS messaging from DME Medical Supplies & Complex Rehab at any time.”
c. Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.
d. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan.
e. Opt-In Method
You may opt-in to receive SMS messages from DME Medical Supplies & Complex Rehab in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
f. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive or by contacting us directly.
g. Help
If you experience any issues, reply with the keyword HELP or visit our Privacy Policy and Terms and Conditions pages.
h. Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
DME Medical Supplies & Complex Rehab
137 S State Road 7, Suite # 303, Royal Palm Beach, FL 33414
561-245-5444